What can I do if I have problem hearing or viewing the live online webinar classes?

Agent Real Estate Schools uses Internet audio. This means you will listen to the class through your computer. You will get the best audio results by using headphones which connect directly via USB. If you don’t have headphones, your computer speakers will work, but you may run into issues with background noise.

Test your sound before the course:

Try testing your sound before the class by going to a website that plays audio. We recommend either YouTube, Spotify or something like them. If your speakers work with that site, they should work just fine for the class.

Troubleshooting audio:

  • If you are having trouble hearing the live online webinar class, try the following:
  • Make sure your speakers are not on mute and the volume is turned upClear your temporary internet files and cookies
  • Try an alternate web browser
  • If you are still having trouble, please contact us by emailing [email protected]

How do live online webinar classes work?

You can access your live online webinar directly through your student portal. Once you login, on the left side of your screen you will see your menu. Click on “My Webinars” to find available times and days to attend your desired course.
 
The classes will be accessible at convenient times, both during the day and early evening or weekends.
 
You can attend via computer or any device that has an internet connection, speakers, a camera, and a microphone.
 
We recommend testing your speakers, microphone, and camera before your class. Try entering the link 15 minutes before the start of the class to make sure everything is working correctly.
There you can also find your past recordings if you missed A class.

Are you approved in my state?

We only offer courses for states in which we are fully state-approved. You can contact your state real estate commission/department to verify our school’s name.

 

 

For the states that we partner with an affiliate school, you can verify their approval by searching Kaplan.

 

Who do I contact if I have a problem?

There are a couple of ways to reach us:

  • Call us between 8 a.m. and 5 p.m. PST, Monday-Friday. If you are looking to get licensed or enrolled, call 858-329-0999. If you are currently a student, make an appointment to speak with an advisor https://meetings.hubspot.com/melanie71
  • Email Support at [email protected]. Please include your name, phone number, and issue you are having in your email.
  • Chat is also available Monday – Friday from 8 a.m. – 5 p.m. PST
  • Text messaging is available at 855-279-9661

 

We will reply to your inquiry within 24 hours.